Personalised Tasmanian Tours

 Personalised Tasmanian Tours regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Personalised Tasmanian Tours users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact Philip +61 435 478 377.

Collection of Information
In order to use the Personalised Tasmanian Tours website, we may require information from you to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email. Any information collected by Personalised Tasmanian Tours is collected via correspondence from you or your company. This may be via the telephone, email, mail, or directly through our website.

Use of Collection Information
Any details collected from Personalised Tasmanian Tours customers is required in order to provide you with our products and/or services, and a high level of customer service.
Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of Collected Information
The security of your personal information is important to us.
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at personalisedtasmaniantours@hotmail.com

 If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information such as name, email, and postal address and financial information such as credit card number and expiration date. We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. 

 Personalised Tasmanian Tours uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Personalised Tasmanian Tours may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Personalised Tasmanian Tours does not share any information with third parties for any unknown or unrelated uses.

Legal
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website. 

Links on the Personalised Tasmanian Tours site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of personalisedtasmaniantours.com.au

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently.

Personalised Tasmanian Tours will charge you the following % of your booking if you cancel before departure. 13 - 7 days 50%; 6 - 3 days 75%; 2 days 100% including Credit Card charge if applicable.  All refunds are made back to the account they originated from. No refunds for 'no-shows.' Non payment of the final amount due when requested will risk a booked tour that will be cancelled accordingly without any refund. - notification of this action will be sent to the email address provided on the booking form. A full refund will apply in the event that Personalised Tasmanian Tours is forced to cancel a tour prior to departure due to unforeseeable operational reasons. If an attraction is closed due to circumstances outside our control Personalised Tasmanian Tours will make alternative arrangements with the client. Personalised Tasmanian Tours are unable to offer any refunds for circumstances outside of our control. eg and not limited to inclement weather. Prices effective from 1st June 2018.

Credit Card Charge

When using a credit card a charge of 2.2% when the card is not present will be added to an order.  When the card is present the fee is 1.9%. Using Amex a charge of 3.75% is added.

Many tours can be combined depending on destination. We will travel anywhere in Tasmania, minimum 2 people per tour. Tours start in Hobart area, unless by prior arrangement. All prices are per person. All prices are in Australian dollar. Tours will incur full payment at the time of booking unless otherwise arranged.